Research Use Only
Not for human consumption, diagnostic or therapeutic use.
ORDER INFORMATION
Shipping & Returns
What to check before checkout and what to do when an order is on its way.
Before placing an order
Confirm the product, format, quantity, delivery address and contact details before payment. Orders are subject to product availability, payment authorization, research-use eligibility and any shipping restrictions that apply to the destination. Charges available for the order are shown during checkout.
Processing and tracking
In-stock orders are generally prepared for dispatch promptly, with the product page showing the current processing target when available. Business-day estimates do not include carrier transit time, weekends or holidays. When tracking is available, it is sent using the contact information entered during checkout.
If an address must be corrected, contact order support as soon as possible. An address cannot always be changed after a parcel has entered the carrier network.
When the parcel arrives
- Inspect the outer package for visible damage before opening.
- Compare the delivered product name, strength, quantity and lot with the order and available documentation.
- Record receipt and move the material into the storage condition stated on its label or documentation.
- Keep the packaging, label and order record until the receiving review is complete.
Missing, damaged or incorrect items
Contact support promptly with the order number, a description of the issue and clear photographs when damage or an incorrect item is involved. The team will review the order record and explain the available next step. Do not discard a questioned item or its packaging until support has replied.
Return requests
Research materials can be sensitive to storage, temperature and chain-of-custody conditions. Contact support before sending anything back. Return eligibility is reviewed against the item condition, order circumstances and applicable consumer law. Unauthorized returns may not be accepted, and opened, altered or improperly stored materials may be ineligible for resale or return.
Need order help?
Email support@biorebirthlabs.org with the order number. Do not include passwords or full payment-card details.